Compliments
Your feedback is vital to our progress, and we want to know when we do a good job. It helps us to know exactly what you liked about our service, so we can keep impressing you and raising high standards across the organisation. As well as reassuring us that our services are helping you, it also gives us ideas and inspiration to help us to continue to provide an amazing service for our young people. Please send positive messages via email at admin@streetzahead.co.uk, either directly or via the form here.
Complaints
To make a complaint regarding our support, service, accommodation or for any other reason please contact us via email at admin@streetzahead.co.uk, either directly or via the form here. We take every complaint seriously and confidentially.
Raising a safeguarding complaint
If your concerns relate to the well-being of a child or children living in Gloucestershire, these concerns should be directed to the Children & Families Helpdesk. You can do this at childrenshelpdesk@gloucestershire.gov.uk or on 01452 426565 during office hours (outside of these hours the number you can call is 01452 614194, allowing you to leave a message and your telephone number. Someone will then call you back. Please remember that this number is only for situations that cannot wait until the next working day).
If you have concerns about the child’s immediate safety, please contact the Police on 101 at any time.